Sending Messages to Families
MessagingOn this page (5 sections)
Nova’s messaging system lets you communicate directly with families without leaving the app. Messages appear in your inbox and in the family’s student portal.
Sending a direct message
- Go to Messages in the sidebar
- Click New Message
- Select the family you want to message
- Type your message
- Optionally attach a file
- Click Send
You can also start a conversation from a family’s profile page by clicking the Message button.
Conversation history
All messages with a family are threaded into a single conversation. You can scroll back through the full history at any time.
Attachments
You can attach files to messages — sheet music PDFs, practice recordings, photos, etc. Click the attachment icon in the message composer to upload a file.
Notifications
When you send a message, the family receives an email notification letting them know they have a new message in Nova. They can read and reply through the student portal.
Families reply through the student portal, not by replying to the email notification. The email is just a heads-up.
Unread tracking
Unread messages show a badge in the sidebar navigation so you always know when families have replied.
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